Refund Policy
H & J Electronics
Effective Date: [Insert Date]
At H & J Electronics, we are committed to ensuring our customers are fully satisfied with their purchases. If for any reason you are not satisfied with your product, we offer a clear refund policy to provide peace of mind.
1. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
- Product Condition: The product must be in new, unused condition with all original packaging, labels, and accessories intact. Products that are used, damaged, or missing components will not be eligible for a refund.
- Time Frame: Requests for refunds must be made within 7 days from the date of delivery or purchase.
- Proof of Purchase: A valid receipt or proof of purchase is required for any refund request.
2. Non-Refundable Items
The following items are non-refundable:
- Customized Products or products that have been specially ordered.
- Damaged or Defective Items caused by misuse, mishandling, or failure to follow the product instructions.
- Consumable Items such as batteries, filters, and other accessories that have been used.
3. Process for Requesting a Refund
If you would like to request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team at 0311-8020541 or email us at hjelectronic8@gmail.com within 7 days of receiving the product.
- Provide Order Details: Include your order number, a description of the product, and the reason for requesting the refund.
- Return the Product: If the return is approved, you may be asked to return the product to our office at Hybrid Office, G1 Market, Johar Town, Lahore. Please ensure that the product is properly packed to avoid any damage during the return process.
4. Refund Processing
Once we receive the returned product and confirm that it meets the refund criteria:
- Refund Method: Refunds will be processed via the original payment method (e.g., bank transfer, credit card, etc.).
- Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
- Refund Amount: You will receive a full refund for the product, excluding any shipping or installation charges. Please note that in some cases, a restocking fee may apply.
5. Exchanges
If you wish to exchange a product for a different model, we can arrange an exchange provided the product is eligible for a refund and meets the conditions outlined above. Any price differences will be adjusted.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at 0311-8020541 or hjelectronic8@gmail.com. We will arrange for a return, replacement, or repair of the product. The product should be returned in its original packaging, and we will cover any shipping costs associated with returning the defective item.
7. Canceling an Order
You may cancel your order before it is shipped. To cancel an order, please contact us as soon as possible at 0311-8020541 or hjelectronic8@gmail.com. If the order has already been shipped, you must follow the standard return procedure.
8. Shipping Charges
- Return Shipping Costs: You will be responsible for the return shipping costs unless the product is defective, damaged, or incorrectly shipped.
- Original Shipping Fees: Original shipping fees are non-refundable, except in cases where the product is defective or an error was made by H & J Electronics.
9. Changes to the Refund Policy
We may update or modify this Refund Policy at any time. All updates will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we handle returns and refunds.
10. Contact Us
For any questions or to initiate a return or refund request, please contact us:
- Email: hjelectronic8@gmail.com
- Phone: 0311-8020541
- Address: Hybrid Office, G1 Market, Johar Town, Lahore
We strive to make the process as smooth and convenient as possible. Thank you for shopping with H & J Electronics!